Management Company / Contact Information Changes

Posted by rbutler on Tuesday, September 9 @ 12:00am

The HOA terminated it's contract with Excel Association Management Company effective September 9th, 2003. At this time, we will not be using a management company, and will try to pull all of these activities back to volunteers within the neighborhood. We decided to make this change for several reasons:

• Improved Communication. The old management company (Excel) was doing a very poor job of communicating both to homeowners as well as the HOA board. There were several occasions where Excel sent out violation letters to residents that had no clear violation listed, and no suggested remedies. There were other letters sent out that in one paragraph told a homeowner they were in violation, and in the next thanked them for complying.
• Improved Reporting. Excel was not able to provide such items as clear, concise budget reports, or lists of which residents had been sent violation notices and why those notices were sent.
• Improved Follow-up. Excel was unable to provide timely information to either the HOA board or residents, and usually multiple requests were required.
• Lower Costs. Excel charged a significant fee each month compared to the value being received.

Please bear with us during these changes, as there is a lot of behind the scenes work that must be completed! Additionally, we did not receive complete documentation from Excel as to which homeowners have received violation notices, and which have not. Please excuse any duplicate notices, as they are not intentional.

As always, please let us know if you have any questions or concerns about this change.